Frequently Asked Questions

The status of your order;

- After logging in, click on the my account icon in the upper right corner of the home page; From the "My Orders" section,

- By clicking the "Where is my cargo" button on the home page,

-You can find out by contacting the relevant cargo company or visiting their website with your "Cargo Tracking Code", which will be included in the e-mail and SMS notifications that will be sent to you when your order is delivered to the cargo company...

If you are an Allys customer, you are valuable because our customers' satisfaction and expectations are important to us. Therefore, you are guaranteed free exchange and return. If you are not satisfied with your order for any reason, you can return the product or products you purchased for exchange or refund within 14 days from the date of delivery, provided that they are in their original packaging, unused and the labels have not been removed.

You can complete your return by accessing the relevant order from the "My Return Requests" section after logging into your account or by visiting our "Easy Return" page on the homepage. For your returns, you can send your cargo free of charge via "Yurtiçi Kargo" with the return code you will receive from this page. If you want to send your exchange or return cargo with another cargo company, please remember that the shipping fee must be covered by you.

You are responsible for the exchange and return of your orders from abroad.

Products whose labels have been removed, used or damaged so that they cannot be sold again cannot be exchanged or returned.

As Allys, we do not have the option of shopping with cash on delivery, as per company policy. Instead, you can use money transfer or credit / debit card options from our website.

To permanently cancel (delete) your membership, you can use the "Delete My Membership" button on the My Membership Information tab on the My Account page. If you are having trouble performing this process, you can send an e-mail titled membership cancellation to [email protected] from your e-mail address registered to your membership, so that we can perform the membership cancellation process on your behalf. Our relevant team will evaluate and fulfill your request within 7 business days.

If you forget your password, you can click on the "Forgot My Password" link on the "Member Login" page. After typing the e-mail address of your account, you can request a password again by filling in the security box.

You can visit the "My Account" page to update your membership information.

The shipping fee for your order varies depending on the shipping country you choose and the shipping company you choose. You can see the shipping fee for your order on the shipping selection screen in the address step and on your payment page.

If all the products in your orders are eligible for fast shipping, we prepare your orders to be delivered to the relevant cargo company within 24 hours. If there is a product(s) that need to be supplied in your order, shipping times may vary. You can see the estimated delivery dates of the products on the product detail page after selecting the size.

As new products arrive at our company every day, stocks of out-of-stock and in-demand products are also renewed. You can use our "Notify Me When In Stock" feature on the product detail page to be notified when the product you like but cannot order because there is not enough stock is in stock. You can visit our online store more often for more new products and renewed stocks.

We have money transfer, credit card and debit card payment options. Shopping with cash on delivery method is not accepted.

No, when you shop on our site, you will be refunded the amount you purchased for the products you returned. There is no deduction from the refund amount of the products you purchase.

Since the shipping fees are the transportation cost of your order, there is no difference in the cost whether it is delivered to your door or picked up from the branch.

Stock revisions cannot be made for the products you add to your cart. Unless you purchase the product you added to your cart, there is a possibility that it will be sold out.

You can order without becoming a member. To do this, simply add the products you want to buy from the product pages to the cart and click 'Continue Without Membership' from the screen that appears in the 'Complete Order' step. Without being a member, you can follow the information about your order from the e-mail address and mobile phone number you shared during the order. We recommend that you order as a member in order to access information about your orders.

You can easily order by following the steps below.

1- Take a look at the collections and products carefully prepared for you, including the recently added products on our home page.

2- Select the products you want to buy and the appropriate sizes and click the 'Add to Cart' button. (You can use the 'Size Chart' section on the product detail page to choose the size that suits you.)

3- After adding the products to your cart, click on the "My Cart" icon in the upper right corner of the screen.

4- Click the “Buy with Confidence” button to continue.

5- Fill in the shipping address field in detail and accurately. Select your preferred payment method. Fill in the required information and click the "Complete Order" button. The process is complete; Your order has been received! Enjoy using it :)

As Allys, we always strive to provide an error-free and 100% safe shopping experience, but sometimes you may encounter some technical errors while completing your shopping. In such cases, we recommend that you contact us so that we can assist you as soon as possible. You can reach us via our contact page.

If there is no product in your cart that has an installment limitation or ban, you can use installments for your shopping. The installment options we offer on our website are 2, 3, 6, 9,12.

You can contact the cargo company with your cargo tracking number and indicate that you would like to receive your cargo from the branch.

Cargo companies make deliveries between 09:00-18:00 on weekdays and between 09:00-13:00 on Saturdays. Delivery is not possible on Sundays and public holidays. Delivery days and times may vary for Same Day Delivery or Courier Delivery options.